An Ibiza restaurant has been reported for charging 12 euros for a purse hook.

A Spanish consumer organization has filed a complaint against a restaurant in Ibiza (Balearic Islands, in the Mediterranean ) for including a 12 euro charge on the bill for providing a hook for hanging bags on the table , also known as a bag hanger.

Facua-Consumers in Action filed a complaint with the Balearic Islands' Consumer Affairs Directorate General and requested a sanction.

The consumer protection federation explained in a statement the case of a user who was charged for the item after the waitress insisted she use it "without informing her that it would cost something."

This user reported through the social network X that the restaurant "slipped" an additional amount into her bill as a "bag hook."

The woman, the statement explains, stated that she agreed to use the support after the insistence of the person who served her table.

"The waitress kindly offered to hang our bags on a hook on the table. We declined, but at her insistence, we accepted ."

The waitress kindly offered to hang our bags on a hook on the table. We declined, but at her insistence, we accepted. Our surprise when we saw the bill...

Is it normal @soycamarero ?

Is it legal @consumidores @consumogob ? @Diario_de_ibiza @EivissaIbiza pic.twitter.com/vsLNRsdQDN — laU (@LauraCunei) August 12, 2025

In response to the numerous reactions this case has sparked, the restaurant has explained that they started charging for the stand "after many customers inadvertently took the hook thinking it was free."

The store also argued that the bag hanger "is an optional service."

The establishment also noted that it includes it on the bill as a deposit , since the amount "is always deducted upon payment, unless the person wants to take it home as a souvenir."

However, the consumer organization believes this "carelessness" is penalized with "no less" than 12 euros, when this hook costs "just over one euro."

Consumer advocates say this is an "abusive" practice and contrary to the legislation regulating consumer rights.

Furthermore, they add, the restaurant fails to inform customers that this device "is not a service provided as a business gift nor is it a promotional gift," as it includes the restaurant's logo.

The hook is charged together with the amount of the drink unless the customer expressly states otherwise.

To legally charge for it, the restaurant should disclose the cost of the item when offering it and leave it up to the consumer to choose whether or not to purchase it, as otherwise it could be interpreted as a gift, the organization states.