Air France, KLM Confirm Data Breach at Third-Party Platform

More and more companies are using outside platforms to handle customer service, but that comes with a tradeoff - it opens the door to new risks.

European airlines Air France and KLM told customers late Thursday that a security incident exposed their personal information. The breach came from a third-party service used to handle customer requests, the airlines said.

In a joint statement, the airlines said: “Air France and KLM have detected unusual activity on an external platform we use for customer service. This activity resulted in unauthorized access to customer data.”

The message to customers was more direct: “We are reaching out to you because of a recent data breach involving your personal data. Specifically, a fraudster gained limited access to a third-party system that is used by Air France.”

The airline went on to tell passengers that the accessed details m